Do you remember the story of McArthur Wheeler, the bank robber who thought his face would be invisible if he covered it with lemon juice? Well, he wasn’t and he was caught and this inspired the research of Dunning-Kruger titled “Unskilled and Unaware of it.” From this, we launch into 3 tips that will make your boss a raving fan. “My Boss, My Customer” begins right after weather and sports, here on WTIC your coaching connection.